Shipping, Return, and Fraud Prevention Policies
If you are not satisfied with your purchase, please contact us within 15 business days of purchase.
Sales on the following items are final:
- Special orders.
- Products sold "as is" or "used" or that have been installed or used after receipt.
- NFA items.
- Illumination devices, electronic sights, and optics.
Fraud prevention (non-FFL items)
We have seen an increase in fraud characterized by different billing and shipping addresses. As a result, we are now holding orders with non-matching billing and shipping addresses for 72 hours, and will cancel transactions upon receiving a request from a customer or bank.
Additionally, we are implementing a policy of confirming the purchaser's identity before processing orders with different billing and shipping addresses for all purchases over $100. You can email an image of your government issued ID matching the identify for the credit card used to [email protected] Please reference your order number. Items that ship to FFLs are exempt from this policy. Thank you for your business and understanding.
Did you know?
- Credit card companies charge businesses for disputed purchases, even if they approved the transaction at the time of sale.
- For disputes of online sales, we must provide proof of delivery to the billing address, evidence of previous undisputed transactions, or a copy of the buyers identification.